Privacy Policy

Last Updated: [12.09.2023]

 

At SneckThread Ecommerce, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing or using our website and services, you consent to the practices described in this policy.

Information We Collect:

  1. Personal Information: When you create an account, make a purchase, or contact us, we may collect personal information such as your name, email address, shipping address, and payment details.

  2. Usage Information: We collect information about how you use our website, including your browsing history, IP address, device information, and the pages you visit.

  3. Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.

How We Use Your Information:

  1. Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.

  2. Website Improvement: We analyze usage data to enhance our website’s functionality, tailor content to your interests, and improve your shopping experience.

  3. Marketing: With your consent, we may send you promotional emails and updates about our products, promotions, and events. You can opt-out of marketing communications at any time.

  4. Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.

Information Sharing:

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers, such as shipping companies and payment processors, to fulfill your orders and provide essential services. We require these partners to adhere to strict privacy and security standards.

Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Choices:

  1. Account Settings: You can review and update your account information at any time by logging into your account on our website.

  2. Marketing Communications: You can opt-out of receiving marketing communications by following the instructions in our emails or contacting us directly.

  3. Cookies: You can manage your cookie preferences through your browser settings.

Children’s Privacy:

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us, and we will promptly delete such information.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on our website, and the revised version will be effective as of the date indicated.

Contact Us:

If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at Contact@sneckthread.com

Your privacy is important to us, and we are committed to protecting your personal information while providing you with a seamless and enjoyable shopping experience at SneckThread Ecommerce.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

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